ArenaCX

ArenaCX operates a global marketplace platform for contact center and customer experience (CX) solutions, connecting businesses with pre-vetted vendor partners across talent, technology, and transformation services. Its roster spans hundreds of vetted BPO (business process outsourcing) providers around the world, alongside contact center hardware and software vendors (CCaaS, WFM, QA, AI) and implementation partners such as systems integrators, managed service providers, and consultants. The platform guides clients through a four-stage journey — Discover, Source, Contract, and Manage — letting them shortlist vendors, run best-practice RFPs in a fraction of the usual time, execute contracts on pre-agreed standard terms, and handle invoice auditing and escrow-style payment facilitation.

The company grew out of its founders' experience overseeing CX at a U.S. telecommunications provider, where they built a marketplace-based approach to customer service operations that outperformed traditional models before spinning it out for the wider industry. ArenaCX serves organizations from startups to Fortune 500 companies and, through its Real Impact program, promotes job placement within economically disadvantaged populations. The company is headquartered in Raleigh, North Carolina.